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Plymouth State University Textbooks > Managing Public Disputes

Managing Public Disputes 1th edition




Authors:Susan L. Carpenter, William J. Kennedy, W. J. D. Kennedy

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Managing Public Disputes Description

For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
  • Ten proven principles for managing conflict
  • A comprehensive framework with step-by-step procedures forcreating productive outcomes
  • Seven illustrative case examples
  • Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
  • Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
  • Eight tasks targeted for designing an overall strategy formanaging public disputes

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