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Plymouth State University Textbooks > Total Quality Management

Total Quality Management 1th edition



Publisher:Delmar Cengage Learning

Authors:Carolyn Richardson, Terry Richardson, Terry (Terry Richardson) Richardson

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Total Quality Management Description

Focusing on the urgency of making American business competitive in a global economic environment, this overview of TQM for organizations of all types and sizes focuses on the principles and processes as well as the tools and techniques for continuous improvement. The book describes patterns of change in the social, economic and political structure of the United States and describes how individuals and organizations applying TQM principles become more productive and effective.

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