Post Classifieds
Plymouth State University Textbooks > The Compassionate Geek

The Compassionate Geek 3th edition

ISBN:0983660735

ISBN13:9780983660736

Publisher:Crawley International, Inc.

Author:Don R. Crawley

Buying Options Renting Options

Own it? Sell it back

The Compassionate Geek Description

Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.

Now in its third edition, The Compassionate Geek was written by a tech person for tech people. There are no frills, just customer service best practices and ideas that actually work! Filled with practical customer service tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter includes a reflection and discussion section to help you improve your customer service skills. There are lots of personal stories and examples of mistakes made and lessons learned. This new edition adds an entire chapter on overcoming personal and professional obstacles.

Here's what you ll find:
  • The four intrinsic qualities of great customer service providers 
  • Customer service tips on how to say no without alienating your customer or end user 
  • Best practices for communicating with email, including examples 
  • Best practices for communicating using chat and texting 
  • Ten tips for being a good listener 
  • Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques 
  • A six-step flow chart for handling customer and end user calls 
  • Customer service skills to use when the customer or end user is wrong 
  • How to work with the different generations in the workplace 
  • Motivational stories of human triumph with reflection and discussion questions 
  • Techniques for overcoming personal and professional obstacles
All of the information is presented in a straightforward style that you can understand and use right away. There's nothing foo-foo , just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.

Log In

or Create an account

Employers & Housing Providers

Employers can list job opportunities for students

Post a Job

Housing Providers can list available housing

Post Housing

Log In

Forgot your password?

Your new password has been sent to your email!

Logout Successful!

You just missed it! This listing has been filled.

Post your own housing listing on Uloop and have students reach out to you!

Upload An Image

Please select an image to upload
Note: must be in .png, .gif or .jpg format
OR
Provide URL where image can be downloaded
Note: must be in .png, .gif or .jpg format